The Erie Metropolitan Transit Authority (EMTA) is seeking feedback from the community in an effort to continue to improve its services with a digital survey. 

The results of the survey will allow the EMTA to measure the impact their efforts for improvement have had on the community. 

The EMTA says the feedback will help guide the organization in the direction they need to take moving forward. 

The EMTA administered surveys in 2023 and 2024 to establish a baseline in several areas, such as the public's satisfaction with the quality of the buses, safety, usability, marketing, and general rider information. 

“Public transit has an impact on everyone in the community, weather you see it or not,” said Sarah Morrison, Director of Marketing and Public Relations at the EMTA. “We want to determine the influence EMTA has on the community at large, so it is important for as much participation in the survey as possible. We encourage everyone take the survey, even if you are not an EMTA rider.”

The EMTA is asking the community to complete the short, anonymous survey by February 14.

The survey can be completed online.